Shipping policy
Shipping Coverage
We currently ship across the United Kingdom, including England, Scotland, Wales, and Northern Ireland. At this time, international shipping is not available.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information.
Delivery Time & Costs
• Standard Delivery: 2–4 business days — £4.99
• Free Delivery: Available on orders over £100
• Express Delivery: 1–2 business days — £9.99
Delivery times may vary depending on your location and courier service.
Order Tracking
All shipments include tracking. You will receive a tracking link via email once your order has been dispatched, allowing you to monitor your delivery in real time.
Packaging
We take extra care to ensure that all products are securely packaged to prevent damage during transit. Fragile items such as turntables are shipped with additional protective materials.
Delivery Issues
If your order is delayed, damaged, or missing, please contact our customer support within 48 hours of the expected delivery date. We will work quickly to resolve the issue.
Failed Deliveries
If delivery is unsuccessful due to incorrect address details or missed delivery attempts, the package may be returned to us. Additional shipping charges may apply for re-delivery.
Address Information
Please ensure that all delivery details are correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.